Research Article
Online Social Trust in Government: Analysis of Government Policy During the Covid-19 Pandemic
@INPROCEEDINGS{10.4108/eai.15-9-2021.2315575, author={Tawakkal Baharuddin and Hasse Jubba and Achmad Nurmandi and Zuly Qodir}, title={Online Social Trust in Government: Analysis of Government Policy During the Covid-19 Pandemic}, proceedings={Proceedings of the First International Conference on Democracy and Social Transformation, ICON-DEMOST 2021, September 15, 2021, Semarang, Indonesia}, publisher={EAI}, proceedings_a={ICON-DEMOST}, year={2022}, month={2}, keywords={social trust; trust in institutions; government policy; covid-19; bridging social capital}, doi={10.4108/eai.15-9-2021.2315575} }- Tawakkal Baharuddin
Hasse Jubba
Achmad Nurmandi
Zuly Qodir
Year: 2022
Online Social Trust in Government: Analysis of Government Policy During the Covid-19 Pandemic
ICON-DEMOST
EAI
DOI: 10.4108/eai.15-9-2021.2315575
Abstract
The COVID-19 pandemic has caused problems in various sectors such as health, economy, and many aspects of social life. During this situation, the Indonesian government has implemented multiple policies to suppress the spread of the coronavirus called Large-Scale Social Restrictions (PSBB) and the Community Activities Restrictions Enforcement (PPKM). The purpose of this study is to analyze the level of online social trust in the government regarding activity restriction policies during the COVID-19 pandemic period in Indonesia. The research method used was quantitative with descriptive content analysis. The data sources were literature study, documentation, and Twitter. The analytical tool used was Nvivo 12 Plus. The results indicated that the activity restriction policies (PSBB and PPKM) were still less than optimal and even lowered social trust. The dominant aspects were the government’s attitude and behavior in implementing its policies. The low public trust also affected the community’s behavior, attitudes, and willingness to actively and voluntarily. This research contributes to evaluate the government’s policies during the crisis period due to the COVID-19 pandemic. This study is expected to influence the effectiveness of public policies in the future and positively impact social acceptance of policies and bridging social capital.