Research Article
The Policy For Ambulance Service Quality During The Covid-19 Pandemic Era In Bandung City (A Study By Using Catwoe Approach)
@INPROCEEDINGS{10.4108/eai.15-9-2021.2315290, author={Endang Wirjatmi Trilestari and Eka Nugraha and Saekul Anwar}, title={The Policy For Ambulance Service Quality During The Covid-19 Pandemic Era In Bandung City (A Study By Using Catwoe Approach)}, proceedings={Proceedings of the Third International Conference Administration Science, ICAS 2021, September 15 2021, Bandung, Indonesia}, publisher={EAI}, proceedings_a={ICAS}, year={2022}, month={1}, keywords={policy service catwoe ambulance}, doi={10.4108/eai.15-9-2021.2315290} }- Endang Wirjatmi Trilestari
Eka Nugraha
Saekul Anwar
Year: 2022
The Policy For Ambulance Service Quality During The Covid-19 Pandemic Era In Bandung City (A Study By Using Catwoe Approach)
ICAS
EAI
DOI: 10.4108/eai.15-9-2021.2315290
Abstract
This study aims to solve the problem of meeting the needs of quality ambulance services. The policy for ambulance services in the Covid-19 pandemic era have become a very crucial need. The problem of quality ambulance services in urban areas is felt by the community. Fulfilling very limited service needs along with the ups and downs of the number of Covid-19 sufferers has become a limitation of service providers. This research was carried out by using a soft systems methodology approach by focusing on the problem using CATWOE because the complexity of the service quality can be felt by various parties, including customers who are ambulance service users, and actors as policy makers. Moreover, the service process has a greater impact on service quality, especially for Covid-19 patients, as its transformation. The impact of the service was explored using a world view. These elements can provide a comprehensive overview of the service owner and the environment constraints. The Bandung city was chosen because it is the capital city of West Java Province, which has a very dense population, and experiences a red zone against covid 19. However, Bandung city has adequate hospital and hotel or lodging facilities for handling COVID-19.