Research Article
Fading Bureaucratic Boundaries in Emergency Services: A Case Study of Jabar Quick Response
@INPROCEEDINGS{10.4108/eai.15-9-2021.2315243, author={Rike Anggun Artisa and Cintantya Andhita Dara Kirana and Endah Mustika Ramdani}, title={Fading Bureaucratic Boundaries in Emergency Services: A Case Study of Jabar Quick Response}, proceedings={Proceedings of the Third International Conference Administration Science, ICAS 2021, September 15 2021, Bandung, Indonesia}, publisher={EAI}, proceedings_a={ICAS}, year={2022}, month={1}, keywords={public services; responsive; bureaucracy}, doi={10.4108/eai.15-9-2021.2315243} }- Rike Anggun Artisa
Cintantya Andhita Dara Kirana
Endah Mustika Ramdani
Year: 2022
Fading Bureaucratic Boundaries in Emergency Services: A Case Study of Jabar Quick Response
ICAS
EAI
DOI: 10.4108/eai.15-9-2021.2315243
Abstract
The rise of communication and technology has an impact on increasing public expectations for quality and responsive public services. On the other hand, to respond to public problems quickly, following government procedures is no longer effective and efficient. The West Java Provincial Government initiated the Jabar Quick Response as an effort to provide services, especially emergency services. The purpose of this study is to understand the implementation strategy of emergency services by Jabar Quick Response. The method used is qualitative research with a case study approach. The results showed that Jabar Quick Response provides services by fading bureaucratic boundaries. In addition, this emergency service also presents a new pattern of communication between the government and the public using ICT. This emergency service is supported by the internet and social media as a means of public complaints, as well as the involvement of the private sector and volunteers located in various regions.