Proceedings of the 4th International Conference on Public Management and Intelligent Society, PMIS 2024, 15–17 March 2024, Changsha, China

Research Article

Research on the Realization Mechanism of Online Government Service Convenience——Take Tianjin Economic Development Area as an Example

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  • @INPROCEEDINGS{10.4108/eai.15-3-2024.2346567,
        author={Xuran  Liu and Yue  Yin},
        title={Research on the Realization Mechanism of Online Government Service Convenience------Take Tianjin Economic Development Area as an Example},
        proceedings={Proceedings of the 4th International Conference on Public Management and Intelligent Society, PMIS 2024, 15--17 March 2024, Changsha, China},
        publisher={EAI},
        proceedings_a={PMIS},
        year={2024},
        month={6},
        keywords={service convenience; online government services; business environment; tianjin economic development area(teda); beijing-tianjin-hebei coordination},
        doi={10.4108/eai.15-3-2024.2346567}
    }
    
  • Xuran Liu
    Yue Yin
    Year: 2024
    Research on the Realization Mechanism of Online Government Service Convenience——Take Tianjin Economic Development Area as an Example
    PMIS
    EAI
    DOI: 10.4108/eai.15-3-2024.2346567
Xuran Liu1,*, Yue Yin1
  • 1: Beijing Institute of Electronic Science and Technology
*Contact email: 526417334@qq.com

Abstract

The reform of government services in Tianjin Economic Development Area is an important part of the coordinated development of government services in the Beijing-Tianjin-Hebei region. From the perspective of service convenience, the effective ways to improve the convenience of online government service in Tianjin Economic Development Area are explored. The study finds that scenario-based services, customized services for user portraits, approval process remodeling, and data sharing and mutual recognition can help to improve the convenience of online government services