Proceedings of the 4th International Conference on Public Management and Intelligent Society, PMIS 2024, 15–17 March 2024, Changsha, China

Research Article

Strategies for Information Sharing Based on Intelligent Technologies: Innovations in the Public Service System of Universities with a Case Study of Sichuan University

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  • @INPROCEEDINGS{10.4108/eai.15-3-2024.2346515,
        author={Xiaoteng  Niu and Jia  Heng and Yilan  Wang and Yufei  Li},
        title={Strategies for Information Sharing Based on Intelligent Technologies: Innovations in the Public Service System of Universities with a Case Study of Sichuan University},
        proceedings={Proceedings of the 4th International Conference on Public Management and Intelligent Society, PMIS 2024, 15--17 March 2024, Changsha, China},
        publisher={EAI},
        proceedings_a={PMIS},
        year={2024},
        month={6},
        keywords={public service management; application of intelligent technologies; resource integration; campus service innovation; information sharing},
        doi={10.4108/eai.15-3-2024.2346515}
    }
    
  • Xiaoteng Niu
    Jia Heng
    Yilan Wang
    Yufei Li
    Year: 2024
    Strategies for Information Sharing Based on Intelligent Technologies: Innovations in the Public Service System of Universities with a Case Study of Sichuan University
    PMIS
    EAI
    DOI: 10.4108/eai.15-3-2024.2346515
Xiaoteng Niu1,*, Jia Heng1, Yilan Wang1, Yufei Li1
  • 1: Sichuan University
*Contact email: niuton2002@163.com

Abstract

Under the impetus of technological and institutional mandates, public services within Chinese university campuses are undergoing significant transformations. Within this context, our study critically examines the dynamics of public service systems in Chinese higher education, with a particular emphasis on the challenges posed by technological integration and institutional innovation. Drawing upon foundational theories by Wagner, Duguit, DeHart, and Chen Xiyin, as well as contemporary interdisciplinary academic achievements, our research evaluates the effectiveness and accessibility of campus services ranging from dining to transportation. A case study of Sichuan University reveals widespread issues in service delivery, reflecting broader systemic challenges. Our findings highlight the critical need for innovative solutions that utilize smart technologies and institutional reforms to enhance service integration, efficiency, and user experience. Proposed interventions, such as errand and car rental services powered by WeChat mini-programs, aim to bridge the gaps in service provision, offering a model for the sustainable development of campus public services and contributing to the discourse on nurturing a rich academic community