Research Article
Staffs' Digital Fluency in Urban Smart Community and Its Impact on Management: A Case Study of Chengdu's Micro-grid System
@INPROCEEDINGS{10.4108/eai.15-3-2024.2346428, author={Yuxi Shen and Chengmengjia Lin and Ruiyuan Cao and Yutong Lin}, title={Staffs' Digital Fluency in Urban Smart Community and Its Impact on Management: A Case Study of Chengdu's Micro-grid System}, proceedings={Proceedings of the 4th International Conference on Public Management and Intelligent Society, PMIS 2024, 15--17 March 2024, Changsha, China}, publisher={EAI}, proceedings_a={PMIS}, year={2024}, month={6}, keywords={digital fluency；urban smart community；chengdu's micro-grid system；technology acceptance model (tam)；community management}, doi={10.4108/eai.15-3-2024.2346428} }- Yuxi Shen
Chengmengjia Lin
Ruiyuan Cao
Yutong Lin
Year: 2024
Staffs' Digital Fluency in Urban Smart Community and Its Impact on Management: A Case Study of Chengdu's Micro-grid System
PMIS
EAI
DOI: 10.4108/eai.15-3-2024.2346428
Abstract
With the rapid development of information technology and smart cities, the exploration and practice of Chengdu's "Micro-grid System" governance model highlights the key role of digital transformation in enhancing the efficiency and quality of urban community management. This study examines the digital fluency of grid staff in Chengdu's Micro-grid System and its influence on their tech adoption and community engagement.Based on the Technology Acceptance Model (TAM), the study focuses on grid staff's perceived ease of use (PEOU), perceived usefulness (PU), and how these factors influence their digital fluency (DF)，Community Political Participation（SCAP）and intention to use (IU). Results indicate that grid staff's digital fluency is significantly influenced by their perceived ease of use and usefulness of technology. Digital fluency plays a mediating role between perceived ease of use, perceived usefulness, and intention to use, as well as between perceived ease of use, perceived usefulness, and participation in community politics. This research provides insights into digital management of smart urban communities, emphasizing the importance of enhancing grid staff's digital fluency to improve technology acceptance and community governance participation.