Proceedings of the 4th International Conference on Public Management and Intelligent Society, PMIS 2024, 15–17 March 2024, Changsha, China

Research Article

Public Concern at International Sporting Events: Analysis of Hotspots and Expression Patterns in Complaint Texts

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  • @INPROCEEDINGS{10.4108/eai.15-3-2024.2346421,
        author={Nannan  Liang and Zan  Chen and Jieming  Bai},
        title={Public Concern at International Sporting Events: Analysis of Hotspots and Expression Patterns in Complaint Texts},
        proceedings={Proceedings of the 4th International Conference on Public Management and Intelligent Society, PMIS 2024, 15--17 March 2024, Changsha, China},
        publisher={EAI},
        proceedings_a={PMIS},
        year={2024},
        month={6},
        keywords={international sporting events; social governance; livelihood issues; large language models; text analysis},
        doi={10.4108/eai.15-3-2024.2346421}
    }
    
  • Nannan Liang
    Zan Chen
    Jieming Bai
    Year: 2024
    Public Concern at International Sporting Events: Analysis of Hotspots and Expression Patterns in Complaint Texts
    PMIS
    EAI
    DOI: 10.4108/eai.15-3-2024.2346421
Nannan Liang1,*, Zan Chen2, Jieming Bai2
  • 1: Research Center for Data Hub and Security
  • 2: Research Center for Development Strategy and Cooperation Center
*Contact email: liangnanan@zhejianglab.com

Abstract

Prompt resolution of public demands contributes to a stable social environment for the smooth running of offline international sporting events. To gain a comprehensive understanding of the public concerns within international sporting events, this study utilizes online complaint data related to the Asian Games from the "Min Hu Wo Wei" platform in Zhejiang Province, China by applying artificial intelligence techniques such as large language models and BERTopic framework, in conjunction with domain knowledge-driven theoretical reasoning methods. We have developed a systemic analytical framework that combines "data and domain knowledge. The findings reveal that the most prevalent category of complaints related to the Asian Games is "urban planning and public facilities," while public grievances tend to concentrate on issues indirectly associated with the sporting event. Furthermore, this study further explores the hotspots of public complaints in the context of the "Asian Games", and utilizing a two-dimensional quadrant based on "publicity and relevance" to analyze the complaint regularity through expression patterns, and proposes corresponding governance strategies.