English Expressions by Receptionists at Ubud Wana Resort

This research aims to analyze the communication ability seen from communicative functions and grammatical aspect of English by the receptionist staff at Ubud Wana Resort. It discusses the English functions of the expressions and types of grammatical errors that happen in the expressions by the staff when they serve their service and do their activity with the guests. The theoretical basis used in this research is taken from Geoffrey Leech and Jan Svartvik (1975). The data used is taken from the conversation between the receptionist staff with the guests. Based on the result of the analysis, it was found that the receptionist staff of Ubud Wana Resort use communicative functions of English in making contact with the visitors or guests such as informational function (giving and asking information), expressive function, directive function (thanking, requesting, commanding and suggesting), aesthetic function, and phatic function (chit-chat). Beside, from the data there are some grammatical error that happen in the conversation by the staff such as error of omission (omission of subject, omission of plural, omission of auxiliary, omission of article, error of verb tense, error of addition (simple addition) , error of misformation, and error of misordering. The English used by the staff could be formal and informal, in polite and neutral ways. From all of staff or the respondents of this research, almost all of them can use these functions in good way.