Research Article
Capacity Advancement for Public Service Innovation Management Within Maneuvering Covid-19 in Banyumas Regency
@INPROCEEDINGS{10.4108/eai.14-9-2021.2321415, author={R. Slamet Santoso and Hesti Lestari and Dewi Rostyaningsih}, title={Capacity Advancement for Public Service Innovation Management Within Maneuvering Covid-19 in Banyumas Regency}, proceedings={Proceedings of the 6th International Conference on Social and Political Enquiries, ICISPE 2021, 14-15 September 2021, Semarang, Indonesia}, publisher={EAI}, proceedings_a={ICISPE}, year={2022}, month={9}, keywords={capacity management innovation public service institution covid-19}, doi={10.4108/eai.14-9-2021.2321415} }- R. Slamet Santoso
Hesti Lestari
Dewi Rostyaningsih
Year: 2022
Capacity Advancement for Public Service Innovation Management Within Maneuvering Covid-19 in Banyumas Regency
ICISPE
EAI
DOI: 10.4108/eai.14-9-2021.2321415
Abstract
Banyumas Regency is one of the regions that has succeeded in systematically developing public service innovations. Starting from the support of elite policy and commitment, incremental innovation of management institutions, improving the quality of breakthrough human resources, and so on. The Banyumas Regency Government also continues to try to overcome various obstacles to the development of regional innovation, such as in the relationship between innovation institutions, creating service, expanding human resources with inventive ideas. Furthermore, related to the current state of the Covid-19 pandemic, services and innovations are still not integrated and institutionalized, still partiality and lack of support for commitment, resources, and public guarantees. Therefore, the innovation management capacity of the authority needs to be maximized. The purpose of this research is to get an overview of the innovation management capacity of the Banyumas Regency Government in handling Covid-19. This research uses a qualitative approach, utilizing interviews and observations as a data collection technique and triangulation as an analysis technique. The results of this study confirm that the development of innovation management capacity is a determinant in improving public services. The most essential research recommendations relate to collaboration. Innovation must be carried out in a multi-sectoral manner, with more attention to the external side of each public service.
