Research Article
Information Sharing and Customer Involvement on Organizational Performance: The Role of Performance Evaluation
@INPROCEEDINGS{10.4108/eai.14-8-2024.2352110, author={Muhammad Ali Fikri and Eka Marcella and Tina Sulistiyani and Tyas Carin Anjellika and Aulia Della Maharani and Made Galih Wisnu}, title={Information Sharing and Customer Involvement on Organizational Performance: The Role of Performance Evaluation}, proceedings={Proceedings of the 4th International Conference on Business, Accounting, and Economics, ICBAE 2024, 14-15 August 2024, Purwokerto, Indonesia}, publisher={EAI}, proceedings_a={ICBAE}, year={2024}, month={11}, keywords={information sharing; customer involvement; performance evaluation; organizational performance}, doi={10.4108/eai.14-8-2024.2352110} }- Muhammad Ali Fikri
Eka Marcella
Tina Sulistiyani
Tyas Carin Anjellika
Aulia Della Maharani
Made Galih Wisnu
Year: 2024
Information Sharing and Customer Involvement on Organizational Performance: The Role of Performance Evaluation
ICBAE
EAI
DOI: 10.4108/eai.14-8-2024.2352110
Abstract
The development of the business environment encourages organizations to improve supply chain management in order to compete with competitors. Information sharing and customer involvement in supply chain management plays a role in supporting performance evaluation as well as organizational performance. The research aims to analyze the role of performance evaluation mediation on the influence of information sharing and customer engagement on organizational performance. This study used 66 respondents in Micro, Small, and Medium Enterprises (MSMEs) in the handicraft sector in Yogyakarta. This study explains that information sharing has no effect on organizational performance, information sharing has no effect on organizational performance mediated performance evaluation, customer involvement has an effect on organizational performance, and customer involvement has no effect on organizational performance mediated by performance evaluation.
