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Proceedings of the 4th International Conference on Business, Accounting, and Economics, ICBAE 2024, 14-15 August 2024, Purwokerto, Indonesia

Research Article

Information Sharing and Customer Involvement on Organizational Performance: The Role of Performance Evaluation

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  • @INPROCEEDINGS{10.4108/eai.14-8-2024.2352110,
        author={Muhammad Ali Fikri and Eka  Marcella and Tina  Sulistiyani and Tyas Carin Anjellika and Aulia Della Maharani and Made Galih Wisnu},
        title={Information Sharing and Customer Involvement on Organizational Performance: The Role of Performance Evaluation},
        proceedings={Proceedings of the 4th International Conference on Business, Accounting, and Economics, ICBAE 2024, 14-15 August 2024, Purwokerto, Indonesia},
        publisher={EAI},
        proceedings_a={ICBAE},
        year={2024},
        month={11},
        keywords={information sharing; customer involvement; performance evaluation; organizational performance},
        doi={10.4108/eai.14-8-2024.2352110}
    }
    
  • Muhammad Ali Fikri
    Eka Marcella
    Tina Sulistiyani
    Tyas Carin Anjellika
    Aulia Della Maharani
    Made Galih Wisnu
    Year: 2024
    Information Sharing and Customer Involvement on Organizational Performance: The Role of Performance Evaluation
    ICBAE
    EAI
    DOI: 10.4108/eai.14-8-2024.2352110
Muhammad Ali Fikri1,*, Eka Marcella1, Tina Sulistiyani1, Tyas Carin Anjellika1, Aulia Della Maharani1, Made Galih Wisnu1
  • 1: Universitas Ahmad Dahlan, Yogyakarta, Indonesia
*Contact email: muhammad.fikri@mgm.uad.ac.id

Abstract

The development of the business environment encourages organizations to improve supply chain management in order to compete with competitors. Information sharing and customer involvement in supply chain management plays a role in supporting performance evaluation as well as organizational performance. The research aims to analyze the role of performance evaluation mediation on the influence of information sharing and customer engagement on organizational performance. This study used 66 respondents in Micro, Small, and Medium Enterprises (MSMEs) in the handicraft sector in Yogyakarta. This study explains that information sharing has no effect on organizational performance, information sharing has no effect on organizational performance mediated performance evaluation, customer involvement has an effect on organizational performance, and customer involvement has no effect on organizational performance mediated by performance evaluation.

Keywords
information sharing; customer involvement; performance evaluation; organizational performance
Published
2024-11-26
Publisher
EAI
http://dx.doi.org/10.4108/eai.14-8-2024.2352110
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