Research Article
Legal Protection for Customers Against Liquidation of a Bank
@INPROCEEDINGS{10.4108/eai.14-4-2021.2312895, author={Valentino Partogi Parulian Aruan and Elvira Fitriyani Pakpahan and Mulyadi Mulyadi and OK Isnainul and Yusriando Yusriando}, title={Legal Protection for Customers Against Liquidation of a Bank }, proceedings={Proceedings from the 1st International Conference on Law and Human Rights, ICLHR 2021, 14-15 April 2021, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICLHR}, year={2021}, month={10}, keywords={legal protection customers bank}, doi={10.4108/eai.14-4-2021.2312895} }- Valentino Partogi Parulian Aruan
Elvira Fitriyani Pakpahan
Mulyadi Mulyadi
OK Isnainul
Yusriando Yusriando
Year: 2021
Legal Protection for Customers Against Liquidation of a Bank
ICLHR
EAI
DOI: 10.4108/eai.14-4-2021.2312895
Abstract
Bank is a financial institution that is trusted to store funds from the public, government and private. Protection of customers is a banking challenge that directly affects the majority of society. It is a very big challenge for banks and Bank Indonesia and the wider community to jointly create firm standards in developing customer complaint mechanisms and in realizing transparency of information on banking products. One of the important factors that led to the liquidation of a bank was the bank's eligibility rating factor as stipulated in Article 19 paragraph (1) of the Consumer Protection Law. Global Bank is responsible for providing compensation to consumers in the form of refunds or replacement of services of a similar or equivalent value.
