Research Article
Legal Responsibility of Jiwasraya Insurance Companies to Customers
@INPROCEEDINGS{10.4108/eai.14-4-2021.2312510, author={Fransisca Anri Widyani and Rr. Ani Wijayati}, title={Legal Responsibility of Jiwasraya Insurance Companies to Customers}, proceedings={Proceedings from the 1st International Conference on Law and Human Rights, ICLHR 2021, 14-15 April 2021, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICLHR}, year={2021}, month={10}, keywords={insurance companies; customers; legal responsibility}, doi={10.4108/eai.14-4-2021.2312510} }- Fransisca Anri Widyani
Rr. Ani Wijayati
Year: 2021
Legal Responsibility of Jiwasraya Insurance Companies to Customers
ICLHR
EAI
DOI: 10.4108/eai.14-4-2021.2312510
Abstract
The concept of insurance implies the existence of a risk whose occurrence cannot be ascertained and the delegation of responsibility to bear the burden of risk from the party who has the risk to another party who is able to take over the responsibility. Insurance institutions, apart from being risk transfer institutions, are also institutions that absorb funds from the public through premium payments. The insurance business is a business that is full of trust and high-risk business. The case of failure to pay claims of PT Asuransi Jiwasraya (Persero) is not only an indication of state losses but also losses suffered by policyholders (customers). The cause of the default was an error in the management of customer funds, starting from the collection of funds for the JS Proteksi Plan product and the occurrence of irregularities in the asset investment process which allegedly contained unlawful acts. Asuransi Jiwasraya (Persero) has legal responsibility for losses suffered by customers as policyholders.