Research Article
Factors Affecting Decisions on Use of Islamic Financial Institutions
@INPROCEEDINGS{10.4108/eai.14-12-2021.2318365, author={Luqman Hakim and Irin Widayati and Riza Yonisa Kurniawan and Albrian Fiky Prakoso and Triesninda Pahlevi}, title={Factors Affecting Decisions on Use of Islamic Financial Institutions}, proceedings={Proceedings of the 1st International Conference on Economic and Education, ICON 2021, 14 - 15 December 2021, Padang-West Sumatra, Indonesia}, publisher={EAI}, proceedings_a={ICON}, year={2022}, month={7}, keywords={factors; decisions; services; financial institutions; islamic banks}, doi={10.4108/eai.14-12-2021.2318365} }- Luqman Hakim
Irin Widayati
Riza Yonisa Kurniawan
Albrian Fiky Prakoso
Triesninda Pahlevi
Year: 2022
Factors Affecting Decisions on Use of Islamic Financial Institutions
ICON
EAI
DOI: 10.4108/eai.14-12-2021.2318365
Abstract
The purpose of this article examines the results of research on what factors affect the decision on the use of services of Islamic financial institutions. The method used in this research is the literature review. The results of more than 20 research results obtained that the factors that influence a person's decisions using the services of Islamic financial institutions proved significant. Factors that significantly influence the decisions on the services of Islamic financial institution are religiosity, information, promotion, product, price, location, process, bank employees, physical evidence, consumer psychology, motivation, perception, learning, knowledge, service quality, income, bank margin, trust, rational motives, cultural, social, and reputation.