Proceedings of the 6th International Conference of Economics, Business, and Entrepreneurship, ICEBE 2023, 13-14 September 2023, Bandar Lampung, Indonesia

Research Article

Does Information Sharing Will Create New Services On Indonesia Pre-School?

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  • @INPROCEEDINGS{10.4108/eai.13-9-2023.2341168,
        author={Giasanda Oktdriyan Alnahuna and Aflit Nuryulia Praswati},
        title={Does Information Sharing Will Create New Services On Indonesia Pre-School?},
        proceedings={Proceedings of the 6th International Conference of Economics, Business, and Entrepreneurship, ICEBE 2023, 13-14 September 2023, Bandar Lampung, Indonesia},
        publisher={EAI},
        proceedings_a={ICEBE},
        year={2023},
        month={12},
        keywords={customer orientation innovation capability performance},
        doi={10.4108/eai.13-9-2023.2341168}
    }
    
  • Giasanda Oktdriyan Alnahuna
    Aflit Nuryulia Praswati
    Year: 2023
    Does Information Sharing Will Create New Services On Indonesia Pre-School?
    ICEBE
    EAI
    DOI: 10.4108/eai.13-9-2023.2341168
Giasanda Oktdriyan Alnahuna1, Aflit Nuryulia Praswati1,*
  • 1: Universitas Muhammadiyah Surakarta
*Contact email: anp@ums.ac.id

Abstract

Preschools manage information from parents to create excellent learning programs. The learning program becomes a form of joint service value creation between managers and users of preschool education services. The study aims to examine the importance of customer orientation, knowledge creation process and innovation ability of preschools to improve performance. This research approach uses quantitative methods. The sample consists of 100 preschool managers, analyzed using Smart PLS 4.0. Customer orientation has a significant effect on the knowledge creation process, innovation ability, and performance. The knowledge creation process has a significant effect on innovation capability. Innovation ability has a significant effect on performance. The knowledge creation process and innovation ability can mediate the effect of customer orientation on performance. The limitations of this study, the lack of critical testing of knowledge so that further research can use mixed methods.