The Effectiveness of Public Sector Innovation in Improving Local Competitiveness (Studies in Surabaya Singgle Window: Innovations for Business License Services)

In the more dynamic changing global environment, improving local and national competitiveness can be seen as one of the strategic entry points. Competitiveness is one of the parameters of successful development and independence of a region that is directly related to the level of community welfare. Achieving the independence and competitiveness of a nation must begin with the creation of a conducive precondition to ensure the smooth and holistic improvement of the innovation climate. Therefore the local and national government must be able to create and enhance its competitiveness through the development of strategic innovations. This study wants to analyze what factors are inhibiting and support the effectiveness of innovation system developed in Surabaya city government. The purpose of this study is to conceptualize an effective model of innovative system development at the local government level based on best practice from the Surabaya city government. The method used is a qualitative descriptive method. The data collected by a combination of questionnaires, documents, and in-depth interviews. Interviews were conducted on informants consisting of bureaucrats, community leaders, politicians, and academicians. The results showed that Surabaya city government has succeeded in developing an innovation strategy effectively. Most of the innovations that have been developed are supported by technology-based information systems.