Proceedings of the 1st International Conference on Business, Law And Pedagogy, ICBLP 2019, 13-15 February 2019, Sidoarjo, Indonesia

Research Article

Effect of health care Servise on BPJS Health Patient Satisfaction in Padang’s Hospitals

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  • @INPROCEEDINGS{10.4108/eai.13-2-2019.2286044,
    author={Faisal  Marzuki and Atika Pradana Yuntarisa and Miftachus  Sholikah},
    title={Effect of health care Servise on BPJS Health Patient Satisfaction in Padang’s Hospitals},
    proceedings={Proceedings of the 1st International Conference on Business, Law And Pedagogy, ICBLP 2019, 13-15 February 2019, Sidoarjo, Indonesia},
    publisher={EAI},
    proceedings_a={ICBLP},
    year={2019},
    month={10},
    keywords={health care services patient satisfaction health bpjs},
    doi={10.4108/eai.13-2-2019.2286044}
}
  • Faisal Marzuki
    Atika Pradana Yuntarisa
    Miftachus Sholikah
    Year: 2019
    Effect of health care Servise on BPJS Health Patient Satisfaction in Padang’s Hospitals
    ICBLP
    EAI
    DOI: 10.4108/eai.13-2-2019.2286044
Faisal Marzuki1,*, Atika Pradana Yuntarisa1, Miftachus Sholikah1
  • 1: Universitas Pembangunan Nasional Veteran, Jakarta
*Contact email: faisal@upnvj.ac.id

Abstract

The purpose of this study is to observe the services and the level of satisfaction of outpatient as the Health BPJS participants in hospitals. This study uses a survey method to the BPJS’ patients in hospitals. The sample is taken by using purposive sampling method in which the total sample is 65 patients. The questionnaire is used to retrieve data. The data is analyzed by using correlation. The results of this study concludes that there is a significant relationship between hospitals and patient satisfaction of Health BPJS.

Keywords
health care services patient satisfaction health bpjs
Published
2019-10-16
Publisher
EAI
http://dx.doi.org/10.4108/eai.13-2-2019.2286044
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