Research Article
Effect of health care Servise on BPJS Health Patient Satisfaction in Padang’s Hospitals
@INPROCEEDINGS{10.4108/eai.13-2-2019.2286044, author={Faisal Marzuki and Atika Pradana Yuntarisa and Miftachus Sholikah}, title={Effect of health care Servise on BPJS Health Patient Satisfaction in Padang’s Hospitals}, proceedings={Proceedings of the 1st International Conference on Business, Law And Pedagogy, ICBLP 2019, 13-15 February 2019, Sidoarjo, Indonesia}, publisher={EAI}, proceedings_a={ICBLP}, year={2019}, month={10}, keywords={health care services patient satisfaction health bpjs}, doi={10.4108/eai.13-2-2019.2286044} }- Faisal Marzuki
Atika Pradana Yuntarisa
Miftachus Sholikah
Year: 2019
Effect of health care Servise on BPJS Health Patient Satisfaction in Padang’s Hospitals
ICBLP
EAI
DOI: 10.4108/eai.13-2-2019.2286044
Abstract
The purpose of this study is to observe the services and the level of satisfaction of outpatient as the Health BPJS participants in hospitals. This study uses a survey method to the BPJS’ patients in hospitals. The sample is taken by using purposive sampling method in which the total sample is 65 patients. The questionnaire is used to retrieve data. The data is analyzed by using correlation. The results of this study concludes that there is a significant relationship between hospitals and patient satisfaction of Health BPJS.
Copyright © 2019–2024 EAI
