Proceedings of the 1st EAI International Conference on Medical And Health Research, ICoMHER November 13-14th 2018, Padang, West Sumatera, Indonesia

Research Article

The Patient Satisfaction to Nursing Round Implementation “Matrons Round” in A Hospital, Palembang

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  • @INPROCEEDINGS{10.4108/eai.13-11-2018.2283699,
        author={Yofa Anggriani Utama and Hema  Malini and Vetty  Priscilla},
        title={The Patient Satisfaction to Nursing Round Implementation “Matrons Round” in A Hospital, Palembang},
        proceedings={Proceedings of the 1st EAI International Conference on Medical And Health Research, ICoMHER November 13-14th 2018, Padang, West Sumatera, Indonesia},
        publisher={EAI},
        proceedings_a={ICOMHER},
        year={2019},
        month={5},
        keywords={health service nursing care patient satisfaction},
        doi={10.4108/eai.13-11-2018.2283699}
    }
    
  • Yofa Anggriani Utama
    Hema Malini
    Vetty Priscilla
    Year: 2019
    The Patient Satisfaction to Nursing Round Implementation “Matrons Round” in A Hospital, Palembang
    ICOMHER
    EAI
    DOI: 10.4108/eai.13-11-2018.2283699
Yofa Anggriani Utama1,*, Hema Malini1, Vetty Priscilla1
  • 1: Faculty of Nursing, Universitas Andalas, Padang, Indonesia
*Contact email: yofaanggriani@yahoo.co.id

Abstract

In providing a high quality of nursing care, nurses need to communicate their care to their colleagues through a shift communication process named nursing round. During the nursing round, most of the data that valued to the nursing care is transferred. Nursing round benefits not only for nurses but also to make sure the quality standard of nursing care. However, in one hospital in Palembang, the nursing round is not adequate for the communication. There is still an unclear process in nursing round and did not appropriate with the rules so that the process of changing information in it was absent. This study is aimed to describe patient satisfaction with nursing care after the implementation of nursing round “matron round” in a hospital of Palembang. This study used a quasi-experimental design with post-test design only. This study used a purposive sampling technique with 59respondents. The result showed that there is an increasing score of patient’s satisfaction into maximum after nursing round implementation. The nursing round is essential in patient satisfaction to improve the quality of nursing services. Therefore, hospital management, especially in nursing, should do supervision to monitor the process of nursing round implementation