Efforts to Improve the Performance of Cisondari Village Government Employees

Performance improvement is essential for achieving organizational goals, and systematic monitoring and evaluation (M&E) play a vital role in assessing program success and supporting strategic decision-making. M&E enables organizations to gather accurate performance data, identify challenges, and design corrective strategies. However, field observations reveal persistent performance gaps among Kepala Urusan (KAUR, or Heads of Affairs), whose outputs often fall short of established targets. Follow-up interviews further indicate that limited employee competence and ineffective task management contribute to these shortcomings. This study employs a qualitative approach involving direct observation and in-depth interviews to analyze the underlying factors affecting employee performance. It proposes the integration of the Problem Identification and Corrective Action (PICA) framework to optimize the M&E process and assist village heads in decision-making. By encouraging each KAUR to document specific objectives and encountered obstacles, the approach enables early detection of performance issues and timely intervention. The application of this model is expected to enhance organizational learning, responsiveness, and overall performance sustainability.