Proceedings of the 2nd Multidisciplinary International Conference, MIC 2022, 12 November 2022, Semarang, Central Java, Indonesia

Research Article

Settlement of Disputes between Banks and Customers through the Mediation Process

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  • @INPROCEEDINGS{10.4108/eai.12-11-2022.2327275,
        author={Aan  Handriani and Suparno  Suparno and Rineke  Sara},
        title={Settlement of Disputes between Banks and Customers through the Mediation Process},
        proceedings={Proceedings of the 2nd Multidisciplinary International Conference, MIC 2022, 12 November 2022, Semarang, Central Java, Indonesia},
        publisher={EAI},
        proceedings_a={MIC},
        year={2023},
        month={2},
        keywords={dispute resolution; bank; mediation},
        doi={10.4108/eai.12-11-2022.2327275}
    }
    
  • Aan Handriani
    Suparno Suparno
    Rineke Sara
    Year: 2023
    Settlement of Disputes between Banks and Customers through the Mediation Process
    MIC
    EAI
    DOI: 10.4108/eai.12-11-2022.2327275
Aan Handriani1,*, Suparno Suparno1, Rineke Sara1
  • 1: Universitas Borobudur, Indonesia
*Contact email: aanhandriani@gmail.com

Abstract

One way that can be accomplished to determine the question is through the Intercession interaction. Intervention is one of the elective choices utilized when the question between the client and the bank can't be settled in court, then, at that point, intercession is the elective decided to determine debates between the two gatherings outside the court. Intervention is a course of settling issues determined to wipe the slate clean to the questioning gatherings, for this situation the questioning gatherings, in particular the bank and the client. The issue in this paper is the way the advantages of banking intervention as an elective question goal in financial settlement and how the lawful security of client privileges in financial intervention. The exploration strategy utilized by the creator is a regularizing juridical examination technique. In view of the examination results, the principal advantage of banking intervention in settling debates among clients and banks is to increment trust in banks in light of the fact that extended questions among clients and banks can diminish the picture of the bank. Concerning clients, banking intervention is one of the lawful principles to safeguard the privileges of clients, particularly little clients, and miniature and private ventures. Since debates can be accomplished basically, economically, and rapidly. The two assurances for clients can be completed in two ways, specifically implied and unequivocal security.