Proceedings of the 5th International Conference on Social and Political Sciences, ICSPS 2019, 12th November 2019, Jakarta, Indonesia

Research Article

Critical Discourse Analysis of Community Reports on Public Complaints Information Systems LAPOR! (lapor.go.id)

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  • @INPROCEEDINGS{10.4108/eai.12-11-2019.2293528,
        author={Praditya Mer Hananto and Arief  Hartanto and Yoka  Pramadi and Ubaidillah  Ubaidillah and Al Araf Assadallah Marzuki},
        title={Critical Discourse Analysis of Community Reports on Public Complaints Information Systems LAPOR! (lapor.go.id)},
        proceedings={Proceedings of the 5th International Conference on Social and Political Sciences, ICSPS 2019, 12th November 2019, Jakarta, Indonesia},
        publisher={EAI},
        proceedings_a={ICSPS},
        year={2020},
        month={3},
        keywords={critical discourse analysis information systems public complaints lapor!},
        doi={10.4108/eai.12-11-2019.2293528}
    }
    
  • Praditya Mer Hananto
    Arief Hartanto
    Yoka Pramadi
    Ubaidillah Ubaidillah
    Al Araf Assadallah Marzuki
    Year: 2020
    Critical Discourse Analysis of Community Reports on Public Complaints Information Systems LAPOR! (lapor.go.id)
    ICSPS
    EAI
    DOI: 10.4108/eai.12-11-2019.2293528
Praditya Mer Hananto1,*, Arief Hartanto2, Yoka Pramadi2, Ubaidillah Ubaidillah2, Al Araf Assadallah Marzuki2
  • 1: Doctoral Program Student at Faculty of Social and Political Sciences, University of Indonesia, Depok, Indonesia
  • 2: Research Center for Society and Culture, Indonesian Institute of Sciences, Jakarta, Indonesia
*Contact email: battle_signal@yahoo.com

Abstract

This article analyzes the report discourse submitted by the public on LAPOR! site. The analysis is directed at revealing the construction of the reporter's/community's perspective in viewing the people's-government relations. The construction of the perspective or ideology is reflected in the pattern of language use in the discourse of the report. Critical discourse analysis is used as a theory as well as a method for achieving that goal. Analysis shows that there is a shift in hierarchy in the psychological reality of the reporter. Reporting parties no longer see the government-people relations as patron-client. The analysis is directed at revealing the construction of the reporter's/community's perspective in viewing the people's-government relations. The construction of the perspective or ideology is reflected in the pattern of language use in the discourse of the report. Critical discourse analysis is used as a theory as well as a method for achieving that goal. Analysis shows that there is a shift in hierarchy in the psychological reality of the reporter. Reporting parties no longer see the government-people relations as patron-client. The reporters actually show that they feel in a condition that they have the right to be served ideally by the government. However, the trauma of the potential coercive treatment of the government that has occurred in the past makes a demonstration of the reporter authority's only if it is in anonymity condition.