Proceedings of the 1st International Conference on Finance Economics and Business, ICOFEB 2018, 12-13 November 2018, Lhokseumawe, Aceh, Indonesia

Research Article

Implementation of Forecasting in Measuring the Quality Level of Community Services in PLN Kota Lhokseumawe

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  • @INPROCEEDINGS{10.4108/eai.12-11-2018.2288795,
        author={Yuli  Asbar and Badriana  Badriana and Razif  Razif and Sapna  Biby and Mutammimul  Ula and Widyana Verawaty Siregar},
        title={Implementation of Forecasting in Measuring the Quality Level of Community Services in PLN Kota Lhokseumawe},
        proceedings={Proceedings of the 1st International Conference on Finance Economics and Business, ICOFEB 2018, 12-13 November 2018, Lhokseumawe, Aceh, Indonesia},
        publisher={EAI},
        proceedings_a={ICOFEB},
        year={2019},
        month={10},
        keywords={quality of service community satisfaction forecasting least square},
        doi={10.4108/eai.12-11-2018.2288795}
    }
    
  • Yuli Asbar
    Badriana Badriana
    Razif Razif
    Sapna Biby
    Mutammimul Ula
    Widyana Verawaty Siregar
    Year: 2019
    Implementation of Forecasting in Measuring the Quality Level of Community Services in PLN Kota Lhokseumawe
    ICOFEB
    EAI
    DOI: 10.4108/eai.12-11-2018.2288795
Yuli Asbar1,*, Badriana Badriana2, Razif Razif3, Sapna Biby1, Mutammimul Ula4, Widyana Verawaty Siregar1
  • 1: Jurusan Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Malikussaleh, Lhokseumawe, Indonesia,
  • 2: Jurusan Teknik Elektro, Fakultas Teknik, Universitas Malikussaleh, Lhokseumawe, Indonesia
  • 3: Jurusan Akutansi, Fakultas Ekonomi dan Bisnis, Universitas Malikussaleh, Lhokseumawe, Indonesia,
  • 4: Sistem Informasi, Fakultas Teknik, Universitas Malikussaleh, Lhokseumawe, Indonesia
*Contact email: Joely_asbar@yahoo.com

Abstract

The level of forecasting measurement is very important in seeing the forecasting level of public service satisfaction, the concept of forecasting can capture the pattern of service data provided by PLN Kota Lhokseumawe to the community. Then the impact on public services that will come. so that PLN can provide the best service for the community. The pattern of least squares models capture the pattern of past data is then used to project the data come. The value of questionnaires from 100 customers taken on average includes Reliability, 66.8 Emphaty, 57.2, Responsiveness, 65.5, Tangible, 65.5, Assurance 63.5 and a questionnaire for service satisfaction 58.8. Distribution of the questionnaire from the various areas of the city Lhokseumawe. Tests taken from the value of each month covering the month of January the data Actual (Y) = 66, Actual Data February 57, Actual Data March 65, Actual Data April 65 May 63 Data Actual, Actual Data June 58, Total Data Actual is 374. Value a 62.33 and b value is -0.3142 for forecasting in the following month Y1 = 63.90, Y2 = 63.276 and Y3 = 62.647. The results of this study are expected to make a reference to the PLN in making decisions on issues of public services. Then this study can measure the level of satisfaction with quality of services konsumsen granted PLN from each region.