Research and Design of a Customer Care Application Platform for Power Supply Stations

In order to promote the transformation of digital intelligence in power supply stations, continuously improve their service capabilities, and effectively meet the new needs of multi subject, multi content, and multi mode services, based on the data supply platform and its mobile operating terminals, research and design of the power supply station customer care application platform are carried out from four aspects: government channel service optimization, branch channel service optimization, online channel service optimization, and on-site service record optimization. Among them, government channel services include smart city management services and government affairs services; outlet channel services include convenience services and electric love supermarkets; online channel services include non fault on-site services and customer demand services; on-site service records include customer visit registration, customer energy use services, on-site service records and box list verification services. Through the construction and application of this platform, the lean management of power supply service group is realized, and the Digital transformation of business management and control of grass-roots units is assisted.