Proceedings of the 3rd International Conference on Big Data Economy and Digital Management, BDEDM 2024, January 12–14, 2024, Ningbo, China

Research Article

Research and Design of a Customer Care Application Platform for Power Supply Stations

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  • @INPROCEEDINGS{10.4108/eai.12-1-2024.2347184,
        author={Yifan  Hu and Zhihao  Shen and Xiaojun  Shen and Jinxia  Jiang and Jiawen  Zhan},
        title={Research and Design of a Customer Care Application Platform for Power Supply Stations },
        proceedings={Proceedings of the 3rd International Conference on Big Data Economy and Digital Management, BDEDM 2024, January 12--14, 2024, Ningbo, China},
        publisher={EAI},
        proceedings_a={BDEDM},
        year={2024},
        month={6},
        keywords={power supply station; customer care; mobile terminal; platform},
        doi={10.4108/eai.12-1-2024.2347184}
    }
    
  • Yifan Hu
    Zhihao Shen
    Xiaojun Shen
    Jinxia Jiang
    Jiawen Zhan
    Year: 2024
    Research and Design of a Customer Care Application Platform for Power Supply Stations
    BDEDM
    EAI
    DOI: 10.4108/eai.12-1-2024.2347184
Yifan Hu1,*, Zhihao Shen1, Xiaojun Shen1, Jinxia Jiang1, Jiawen Zhan1
  • 1: State Grid Zhejiang Electric Power Co., Ltd
*Contact email: hu_yifan@zj.sgcc.com.cn

Abstract

In order to promote the transformation of digital intelligence in power supply stations, continuously improve their service capabilities, and effectively meet the new needs of multi subject, multi content, and multi mode services, based on the data supply platform and its mobile operating terminals, research and design of the power supply station customer care application platform are carried out from four aspects: government channel service optimization, branch channel service optimization, online channel service optimization, and on-site service record optimization. Among them, government channel services include smart city management services and government affairs services; outlet channel services include convenience services and electric love supermarkets; online channel services include non fault on-site services and customer demand services; on-site service records include customer visit registration, customer energy use services, on-site service records and box list verification services. Through the construction and application of this platform, the lean management of power supply service group is realized, and the Digital transformation of business management and control of grass-roots units is assisted.