Research Article
Interrelation Third Party Logistic Risk Impact to The Performance in PT XYZ
@INPROCEEDINGS{10.4108/eai.11-7-2019.2298061, author={Widya Oktavia Rahmawati and Nofrisel Nofrisel}, title={Interrelation Third Party Logistic Risk Impact to The Performance in PT XYZ}, proceedings={Proceedings of the 1st International Conference on Islam, Science and Technology, ICONISTECH 2019, 11-12 July 2019, Bandung, Indonesia.}, publisher={EAI}, proceedings_a={ICONISTECH}, year={2021}, month={1}, keywords={disruption logistics risk s interrelation operational performance path analysi}, doi={10.4108/eai.11-7-2019.2298061} }- Widya Oktavia Rahmawati
Nofrisel Nofrisel
Year: 2021
Interrelation Third Party Logistic Risk Impact to The Performance in PT XYZ
ICONISTECH
EAI
DOI: 10.4108/eai.11-7-2019.2298061
Abstract
Risk or disruption can occur when a company works on its operations and can affect the performance into customer. In previous studies, there have been many studies that study the various conditions faced by companies both internally, externally and about their relationships with consumers which can have an impact, both positively and negatively on the performance of 3PL companies. Risks or disruptions can occur when they carry out their operational activities, either risk or disruption in terms of providing orientation to their customers, the quality of the relationship between 3PL and its customers or cargo management. This study is a descriptive study which study the relationship between consumer orientation, relationship quality and cargo management based on the perception of PT. 123 as the consumer of the 3PL PT. XYZ and how the relationship between the variables is. Hypothesis testing uses path analysis where the results of testing the hypothesis found that there is an influence between relationship quality and cargo management on the performance of PT XYZ but for consumer orientation variables does not have an influence on the performance of PT XYZ.