Research Article
Intersectionality Of Artificial Intelligence And People With Disability For Inclusive Banking Services
@INPROCEEDINGS{10.4108/eai.11-11-2023.2351332, author={Sylvia Janisriwati and Heru Saputra Lumban Gaol}, title={Intersectionality Of Artificial Intelligence And People With Disability For Inclusive Banking Services}, proceedings={Proceedings of the First International Cyber Law Conference, ICL-C 2023, 11 November 2023, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICL-C}, year={2025}, month={5}, keywords={artificial intelligence; banking; people with disability}, doi={10.4108/eai.11-11-2023.2351332} }- Sylvia Janisriwati
Heru Saputra Lumban Gaol
Year: 2025
Intersectionality Of Artificial Intelligence And People With Disability For Inclusive Banking Services
ICL-C
EAI
DOI: 10.4108/eai.11-11-2023.2351332
Abstract
People with disabilities are often in unequal situations and their needs are not always recognized in contractual relationships due to inconsistencies in providing personal signatures. Previously, a study conducted by BAPPENAS, OJK, KOMPAK, and DEFINIT in 2017 showed that 84.47% of financial institutions at the central level did not have special policies regarding financial services for Persons with Disabilities. Article 35 paragraph (1) POJK Number 6/POJK.07/2022 concerning Consumer and Community Protection in the Financial Services Sector has regulated the obligation to provide inclusive banking services. To answer this research, we will use normative-empirical legal research methods. The research results show that apart from using fingerprints, people with disabilities can also use artificial intelligence such as Iris scan, Face recognition, and/or Voice recognition as a substitute for signatures as stated in the Technical Instructions for Operational Financial Services for People with Disabilities issued by the OJK.
