Research Article
E-Commerce Consumer Protection Consequences of Business Actors Breaking Promises
@INPROCEEDINGS{10.4108/eai.11-11-2023.2351311, author={Jhohan Adhi Ferdian}, title={E-Commerce Consumer Protection Consequences of Business Actors Breaking Promises}, proceedings={Proceedings of the First International Cyber Law Conference, ICL-C 2023, 11 November 2023, Jakarta, Indonesia}, publisher={EAI}, proceedings_a={ICL-C}, year={2025}, month={5}, keywords={default consumer e-commerce}, doi={10.4108/eai.11-11-2023.2351311} }- Jhohan Adhi Ferdian
Year: 2025
E-Commerce Consumer Protection Consequences of Business Actors Breaking Promises
ICL-C
EAI
DOI: 10.4108/eai.11-11-2023.2351311
Abstract
Modern society uses technology to carry out daily activities via the internet. This research aims to protect consumers who make online transactions to save costs, time and get goods as ordered. The method used is normative juridical, referring to applicable laws and regulations, and case studies as library legal research. The research results concluded that legal protection for E-commerce consumers according to Law Number 8 of 1999 concerning Consumer Protection and Law Number 7 of 2014 concerning Trade related to E-commerce states that every valid agreement is legal for the party making it. In cases of default that result in consumers experiencing disputes that require compensation claims, they can be assisted through the Consumer Dispute Resolution Agency. Consumers have the right to receive adequate consumer protection advocacy, protection and dispute resolution efforts.
