Research Article
Quality of Service for Building Permits at the Office of Investment and One-Stop Integrated Services in Palu City
@INPROCEEDINGS{10.4108/eai.11-10-2021.2319634, author={Moh. Faryel Abdullah and Nasir Mangngasing and Irwan waris and I Wayan Suyasa}, title={Quality of Service for Building Permits at the Office of Investment and One-Stop Integrated Services in Palu City}, proceedings={Proceedings of the 6th Batusangkar International Conference, BIC 2021, 11 - 12 October, 2021, Batusangkar-West Sumatra, Indonesia}, publisher={EAI}, proceedings_a={BIC}, year={2022}, month={8}, keywords={service quality; building permit}, doi={10.4108/eai.11-10-2021.2319634} }- Moh. Faryel Abdullah
Nasir Mangngasing
Irwan waris
I Wayan Suyasa
Year: 2022
Quality of Service for Building Permits at the Office of Investment and One-Stop Integrated Services in Palu City
BIC
EAI
DOI: 10.4108/eai.11-10-2021.2319634
Abstract
This study was conducted to determine the Quality of Service for Building Permits at the Palu City Office of Investment and One-Stop Integrated Services. Seven informants are included in this qualitative descriptive research method. The results indicated that the Office of Investment and One Stop Integrated Services in Palu City did not maximize the service quality of building permits based on the Tangibles indicator of infrastructure facilities, namely computer facilities, office space and parking areas still need to be expanded and reorganized, the appearance of the apparatus is good. The Reliability Indicator is still having problems with the technical team, the provision of information is good. The Responsiveness Indicator of employees responds well, licensing services are still not on time, the Employee Assurance Indicator has not provided certainty in completing permits on time even though they are in accordance with SOPs. The Empathy indicator is that employees are fair and non-discriminatory, employees are polite, courteous and friendly.