Proceedings of the 6th Batusangkar International Conference, BIC 2021, 11 - 12 October, 2021, Batusangkar-West Sumatra, Indonesia

Research Article

Dynamic Capabilites in Public Service Innovation Jaga Kendari

Download248 downloads
  • @INPROCEEDINGS{10.4108/eai.11-10-2021.2319558,
        author={Indah  Cahyani},
        title={Dynamic Capabilites in Public Service Innovation  Jaga Kendari},
        proceedings={Proceedings of the 6th Batusangkar International Conference, BIC 2021, 11 - 12 October, 2021, Batusangkar-West Sumatra, Indonesia},
        publisher={EAI},
        proceedings_a={BIC},
        year={2022},
        month={8},
        keywords={dynamic capabilities; innovation; aplikasi jaga kendari},
        doi={10.4108/eai.11-10-2021.2319558}
    }
    
  • Indah Cahyani
    Year: 2022
    Dynamic Capabilites in Public Service Innovation Jaga Kendari
    BIC
    EAI
    DOI: 10.4108/eai.11-10-2021.2319558
Indah Cahyani1,*
  • 1: Department of Public Administration, Hasanuddin University, Makassar, Indonesia
*Contact email: indahcahyani0108@gmail.com

Abstract

The principles of public service that were created over a period of time can become dysfunctional when the environment changes. To be relevant and effective, public service practices must be dynamic, adaptable to an uncertain changing environment. The concept of dynamic government can create excellent public services. The study used a qualitative method with a descriptive approach. The results of the study showed that adaptive capabilities, absorptive capabilities and innovative capability The Kendari City Population and Civil Registration Service is able to adapt to environmental changes in providing services to customers through application services Jaga Kendari. However, the application of the Jaga Kendari application made people complain, the reasons were various, ranging from an unsupported network, inadequate facilities and infrastructure and there were still many people who were still unfamiliar with the application of the internet system because of the ineffectiveness of socialization to the community.