Dynamic Capabilites in Public Service Innovation Jaga Kendari

The principles of public service that were created over a period of time can become dysfunctional when the environment changes. To be relevant and effective, public service practices must be dynamic, adaptable to an uncertain changing environment. The concept of dynamic government can create excellent public services. The study used a qualitative method with a descriptive approach. The results of the study showed that adaptive capabilities, absorptive capabilities and innovative capability The Kendari City Population and Civil Registration Service is able to adapt to environmental changes in providing services to customers through application services Jaga Kendari. However, the application of the Jaga Kendari application made people complain, the reasons were various, ranging from an unsupported network, inadequate facilities and infrastructure and there were still many people who were still unfamiliar with the application of the internet system because of the ineffectiveness of socialization to the community.