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Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia

Research Article

Individual Taxpayers’ Perception on E-Tax Continuance Intention: The Mediating Role of Trust in E-Tax

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  • @INPROCEEDINGS{10.4108/eai.10-8-2022.2320976,
        author={Andrey Hasiholan Pulungan and Nadya Nurul Imani},
        title={Individual Taxpayers’ Perception on E-Tax Continuance Intention: The Mediating Role of Trust in E-Tax},
        proceedings={Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia},
        publisher={EAI},
        proceedings_a={ICBAE},
        year={2022},
        month={8},
        keywords={e-tax continuance intention trust in e-tax perceived usefulness trust in government mass media influence},
        doi={10.4108/eai.10-8-2022.2320976}
    }
    
  • Andrey Hasiholan Pulungan
    Nadya Nurul Imani
    Year: 2022
    Individual Taxpayers’ Perception on E-Tax Continuance Intention: The Mediating Role of Trust in E-Tax
    ICBAE
    EAI
    DOI: 10.4108/eai.10-8-2022.2320976
Andrey Hasiholan Pulungan1,*, Nadya Nurul Imani1
  • 1: Sampoerna University
*Contact email: andrey.pulungan@sampoernauniversity.ac.id

Abstract

The sustainability of e-tax system depends on various factors, including the taxpayers’ decision to keep using the system. If users are unwilling to use e-tax anymore, the system may be shut down eventually. This research aims to examine the mediating role of trust in e-tax on the impact of perceived usefulness, trust in government, and mass media influence on e-tax continuance intention. Convenience sampling was employed to collect data via an online survey from February until March 2022. A total of 162 respondents from several institutions were further analyzed by utilizing SMART PLS 3.3.7. The results reveal that trust in e-tax improves the effect of perceived usefulness, trust in government, and mass media influence on taxpayers’ continuance intention to use e-tax. Our findings suggest that when taxpayers perceive the e-tax is reliable and trustworthy, they are more willing to continue to use it in the future.

Keywords
e-tax continuance intention trust in e-tax perceived usefulness trust in government mass media influence
Published
2022-08-23
Publisher
EAI
http://dx.doi.org/10.4108/eai.10-8-2022.2320976
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