Research Article
Antecedent of Turnover Intention Customer Service Marketer's Village
@INPROCEEDINGS{10.4108/eai.10-8-2022.2320830, author={Hermin Endratno and Siska Listianingtias}, title={Antecedent of Turnover Intention Customer Service Marketer's Village}, proceedings={Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia}, publisher={EAI}, proceedings_a={ICBAE}, year={2022}, month={8}, keywords={job stress job satisfaction work environment job embeddedness turnover intentions}, doi={10.4108/eai.10-8-2022.2320830} }- Hermin Endratno
Siska Listianingtias
Year: 2022
Antecedent of Turnover Intention Customer Service Marketer's Village
ICBAE
EAI
DOI: 10.4108/eai.10-8-2022.2320830
Abstract
This study's goal was to ascertain the relationship between job stress and job satisfaction, work environment and job embeddedness on turnover intention. This type of research is quantitative research. This study took the subject in the Village Marketer Purbalingga. The research sample is the customer service employee of Kampung Marketer Purbalingga, totaling 143 employees. The sampling method in this research is purposive sampling. The data analysis technique used was multiple linear regression analysis. The results of data analysis show that Job stress has a significant positive effect on turnover intention, job satisfaction , work environment and job embeddedness significant negative effect on turnover intention.
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