Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia

Research Article

Public Service Community Satisfaction Survey And Evaluation: A State Health Center Perspective

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  • @INPROCEEDINGS{10.4108/eai.10-8-2022.2320783,
        author={Herni Justiana Astuti and Suryo  Santoso and Baligh Belal Yahya Mohammed Al-Hajj and Satria  Bangkit},
        title={Public Service Community Satisfaction Survey And Evaluation:  A State Health Center Perspective },
        proceedings={Proceedings of the 3rd International Conference of Business, Accounting, and Economics, ICBAE 2022, 10-11 August 2022, Purwokerto, Central Java, Indonesia},
        publisher={EAI},
        proceedings_a={ICBAE},
        year={2022},
        month={8},
        keywords={public service community satisfaction state health center},
        doi={10.4108/eai.10-8-2022.2320783}
    }
    
  • Herni Justiana Astuti
    Suryo Santoso
    Baligh Belal Yahya Mohammed Al-Hajj
    Satria Bangkit
    Year: 2022
    Public Service Community Satisfaction Survey And Evaluation: A State Health Center Perspective
    ICBAE
    EAI
    DOI: 10.4108/eai.10-8-2022.2320783
Herni Justiana Astuti1,*, Suryo Santoso1, Baligh Belal Yahya Mohammed Al-Hajj1, Satria Bangkit1
  • 1: Universitas Muhammadiyah Purwokerto
*Contact email: herni99@gmail.com

Abstract

The purpose of this study is to implement the Decree of the Minister of Administrative and Bureaucratic Reform No.14 of 2017 concerning public service community satisfaction surveys and evaluation with Cartesian diagrams at the East Purwokerto Community Health Center. This study uses the Community Satisfaction Index calculation approach and evaluation with the Importance Performance Analysis approach. The instrument used uses 9 elements that are valid and reliable. The results obtained show that the Consumer Satisfaction Index (IKM) for BPJS and Non-BPJS patients is in a good category, while the elements that must be prioritized by the East Purwokerto Community Health Center are Service Completion Time and Service Facilities and Infrastructure.