Proceedings of the 5th International Public Sector Conference, IPSC 2023, October 10th-11th 2023, Bali, Indonesia

Research Article

The Influence of Information Quality and Service Quality on User Satisfaction of Accounting Information Systems With System Quality As Moderation Variables

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  • @INPROCEEDINGS{10.4108/eai.10-10-2023.2342201,
        author={Ida Ayu Ratih Manuari  Manuari and I Gede Cahyadi Putra  Putra},
        title={The Influence of Information Quality and Service Quality on User Satisfaction of Accounting Information Systems With System Quality As Moderation Variables},
        proceedings={Proceedings of the 5th International Public Sector Conference, IPSC 2023, October 10th-11th 2023, Bali, Indonesia},
        publisher={EAI},
        proceedings_a={IPSC},
        year={2023},
        month={12},
        keywords={information quality service quality system quality user satisfaction of accounting information system},
        doi={10.4108/eai.10-10-2023.2342201}
    }
    
  • Ida Ayu Ratih Manuari Manuari
    I Gede Cahyadi Putra Putra
    Year: 2023
    The Influence of Information Quality and Service Quality on User Satisfaction of Accounting Information Systems With System Quality As Moderation Variables
    IPSC
    EAI
    DOI: 10.4108/eai.10-10-2023.2342201
Ida Ayu Ratih Manuari Manuari1,*, I Gede Cahyadi Putra Putra1
  • 1: Universitas Mahasaraswati Denpasar
*Contact email: ratih.manuari@unmas.ac.id

Abstract

The aim of this study is to examine and assess the relationship between system quality and user satisfaction with accounting information systems at LPD (local financial institutions) in the North Denpasar District, as well as the relationship between information quality and service quality. A total of 108 personnel from 10 LPD units in the North Denpasar District made up the study's population, and they were all subjected to moderated regression analysis (MRA). The results of the research demonstrate that information and service quality have a positive relationship with user satisfaction with accounting information systems at LPDs in the North Denpasar District. The moderating variable, system quality, increases customer satisfaction with accounting information systems at LPDs in North Denpasar District by examining the relationship between information quality and service quality. according to the findings of the moderated regression analysis.