Proceedings of the 5th International Public Sector Conference, IPSC 2023, October 10th-11th 2023, Bali, Indonesia

Research Article

Employee Performance Analysis in Improving Public Services at Hawu Mehara District Office Sabu Raijua District

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  • @INPROCEEDINGS{10.4108/eai.10-10-2023.2342173,
        author={Leni Apriani  Keraba and Olivia  Idrus and Halim Dedy  Perdana},
        title={Employee Performance Analysis in Improving Public Services at Hawu Mehara District Office Sabu Raijua District},
        proceedings={Proceedings of the 5th International Public Sector Conference, IPSC 2023, October 10th-11th 2023, Bali, Indonesia},
        publisher={EAI},
        proceedings_a={IPSC},
        year={2023},
        month={12},
        keywords={employee performance public service hawu mehara district},
        doi={10.4108/eai.10-10-2023.2342173}
    }
    
  • Leni Apriani Keraba
    Olivia Idrus
    Halim Dedy Perdana
    Year: 2023
    Employee Performance Analysis in Improving Public Services at Hawu Mehara District Office Sabu Raijua District
    IPSC
    EAI
    DOI: 10.4108/eai.10-10-2023.2342173
Leni Apriani Keraba1,*, Olivia Idrus1, Halim Dedy Perdana1
  • 1: Universitas Terbuka
*Contact email: leniapriani1983@gmail.com

Abstract

The purpose of this study was to determine the performance of employees at the Hawu Mehara District Office, Sabu Raijua District, to determine the extent of public services at the Hawu Mehara District Office, supporting and inhibiting factors in carrying out public services at the Hawu Mehara District Office, Sabu Raijua District. The research method used is to use a qualitative approach method with data collection techniques in the form of observation, interviews and documentation. From the results of this study it can be concluded as follows: The performance of the Hawu Mehara District Office staff is recognized for the greatness of work quality, punctuality, initiative, skill and interaction. However, there is one dimension that doesn't work,and it is a reality. Hawu Mehara District Office Public Services apply Tangibel (Physical Screen), Reliability, Responsibility, Certainty, and Empathy. However, there is one dimension that does not work, namely: reliability.