Research Article
Employee Performance Analysis in Improving Public Services at Hawu Mehara District Office Sabu Raijua District
@INPROCEEDINGS{10.4108/eai.10-10-2023.2342173, author={Leni Apriani Keraba and Olivia Idrus and Halim Dedy Perdana}, title={Employee Performance Analysis in Improving Public Services at Hawu Mehara District Office Sabu Raijua District}, proceedings={Proceedings of the 5th International Public Sector Conference, IPSC 2023, October 10th-11th 2023, Bali, Indonesia}, publisher={EAI}, proceedings_a={IPSC}, year={2023}, month={12}, keywords={employee performance public service hawu mehara district}, doi={10.4108/eai.10-10-2023.2342173} }- Leni Apriani Keraba
Olivia Idrus
Halim Dedy Perdana
Year: 2023
Employee Performance Analysis in Improving Public Services at Hawu Mehara District Office Sabu Raijua District
IPSC
EAI
DOI: 10.4108/eai.10-10-2023.2342173
Abstract
The purpose of this study was to determine the performance of employees at the Hawu Mehara District Office, Sabu Raijua District, to determine the extent of public services at the Hawu Mehara District Office, supporting and inhibiting factors in carrying out public services at the Hawu Mehara District Office, Sabu Raijua District. The research method used is to use a qualitative approach method with data collection techniques in the form of observation, interviews and documentation. From the results of this study it can be concluded as follows: The performance of the Hawu Mehara District Office staff is recognized for the greatness of work quality, punctuality, initiative, skill and interaction. However, there is one dimension that doesn't work,and it is a reality. Hawu Mehara District Office Public Services apply Tangibel (Physical Screen), Reliability, Responsibility, Certainty, and Empathy. However, there is one dimension that does not work, namely: reliability.