Proceedings of the 2nd International Conference on Public Management, Digital Economy and Internet Technology, ICPDI 2023, September 1–3, 2023, Chongqing, China

Research Article

How to make Knowledge-sharing More Efficient in Hospitality Industry

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  • @INPROCEEDINGS{10.4108/eai.1-9-2023.2338831,
        author={Peiying  Wu},
        title={How to make Knowledge-sharing More Efficient in Hospitality Industry },
        proceedings={Proceedings of the 2nd International Conference on Public Management, Digital Economy and Internet Technology, ICPDI 2023, September 1--3, 2023, Chongqing, China},
        publisher={EAI},
        proceedings_a={ICPDI},
        year={2023},
        month={11},
        keywords={hospitality industry;knowledge sharing behavior;digital economy era},
        doi={10.4108/eai.1-9-2023.2338831}
    }
    
  • Peiying Wu
    Year: 2023
    How to make Knowledge-sharing More Efficient in Hospitality Industry
    ICPDI
    EAI
    DOI: 10.4108/eai.1-9-2023.2338831
Peiying Wu1,*
  • 1: Huangshan University
*Contact email: wupeiying@hsu.edu.cn

Abstract

With the advent of the digital economy era, traditional enterprises are facing the uncertainty and complexity of digital transformation. Knowledge sharing and experience extraction have become an important driving force for the upgrading of enterprise industrial structure. In the hospitality industry, knowledge sharing is more reflected in learning from work, error management and work experience accumulation in the workplace. In this study, a total of 303 valid samples were collected, and the hypotheses was tested by SPSS PROCESS. The results show that error management culture, psychology safety and perceived insider status have positive effects on employees' knowledge sharing behavior, and psychology safety and perceived insider status play a partial mediating role in the relationship between error management culture and knowledge sharing behavior. This study further expands the application of error management culture in service-oriented enterprises and verifies the internal mechanism of the impact of error management culture on employee knowledge sharing.