Case Management for Equitable and Excellent Hospital Services

Patient-centered care as one of the health services quality domains can be implemented effectively and efficiently through the case management service model. The importance of case management is further enhanced by the presence of these factors: increased accountability and transparency in public health services, and the important role in respecting patient rights. However, implementation of case management in the hospital is not yet clearly regulated in existing legal products. The aim of this study was to find the legal basis for case management practice in health facilities within Indonesian laws and regulations. This research used a normative juridical approach. This study found that based on laws and regulations, the hospital organizes plenary individual health services, including preventive, curative, rehabilitative, also promotive in hospital. This service is able to achieve through a coordinated and collaborated continuum of care in the case management process. As mentioned in legislation, respect for patient rights realized through a collaborative partnership approach. This client-centered approach is responsive to the patient's needs, preferences, culture and values. Case management is a health service that upholds health service rights. Namely, participation, accountability, non-discrimination, transparency, upholding human dignity, empowerment and based on legal regulations.