International Conference on Environmental Awareness for Sustainable Development in conjunction with International Conference on Challenge and Opportunities Sustainable Environmental Development, ICEASD & ICCOSED 2019, 1-2 April 2019, Kendari, Indonesia

Research Article

Customer Participation Rate for Replacement of Old ATM Cards Using BRI GPN ATM Cards

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  • @INPROCEEDINGS{10.4108/eai.1-4-2019.2287231,
        author={Cahyadi  Husadha and Milda  Handayani and Tutiek  Yoganingsih},
        title={Customer Participation Rate for Replacement of Old ATM Cards Using BRI GPN ATM Cards },
        proceedings={International Conference on Environmental Awareness for Sustainable Development in conjunction with International Conference on Challenge and Opportunities Sustainable Environmental Development, ICEASD \& ICCOSED 2019, 1-2 April 2019, Kendari, Indonesia},
        publisher={EAI},
        proceedings_a={ICEASD\&ICCOSED},
        year={2019},
        month={9},
        keywords={information participation benefits and use customer interest},
        doi={10.4108/eai.1-4-2019.2287231}
    }
    
  • Cahyadi Husadha
    Milda Handayani
    Tutiek Yoganingsih
    Year: 2019
    Customer Participation Rate for Replacement of Old ATM Cards Using BRI GPN ATM Cards
    ICEASD&ICCOSED
    EAI
    DOI: 10.4108/eai.1-4-2019.2287231
Cahyadi Husadha1,*, Milda Handayani1, Tutiek Yoganingsih1
  • 1: Accounting Department, Faculty of Economics, University of Bhayangkara Jakarta Raya, Jl. Perjuangan Raya Bekasi Utara, Kota Bekasi, Jawa Barat 17141, Indonesia.
*Contact email: cahyadi.husadha@dsn.ubharajaya.ac.id

Abstract

Bank Indonesia (BI) encourages bank customers to use ATM / Debit cards bearing the National Payment Gate logo (GPN). You do this by exchanging ATM / Debit cards at the nearest bank from 29 July to 3 August 2018. The process of replacing an ATM card with a GPN logo is relatively difficult. At the CS table, customers only need to verify the data and wait around 10 minutes. After waiting, I got the ATM card with the GPN logo on the front of the card. Customers are not charged at all. " From this study, the results of the discussion that led to the replacement of the old ATM card to the new ATM that had the GPN logo were obtained, were very beneficial and had many benefits. Furthermore, the researchers succeeded in summarizing the results of information and participation of employees and lecturers through social media chat whats the Ubhara Jaya Lecturer and Structural Group app, and also through a brief interview with several Ubhara Jaya employees. In conclusion, that the level of participation in information and replacement services for old ATM cards to new ATM cards bearing the GPN logo was helped by facilitating the campus through mobile BRI service cars which standby on campus according to employee working hours for three days.