Research Article
Reaching Competent and Courageous Civil Servants to Serve: A New Dream?
@INPROCEEDINGS{10.4108/eai.1-11-2023.2355341, author={Hermawan Hermawan}, title={Reaching Competent and Courageous Civil Servants to Serve: A New Dream?}, proceedings={Proceedings of the 6th Annual International Conference on Business and Public Administration, AICOBPA 2023, 1 November 2023, Malang, Indonesia}, publisher={EAI}, proceedings_a={AICOBPA}, year={2025}, month={12}, keywords={civil servants competency model public service}, doi={10.4108/eai.1-11-2023.2355341} }- Hermawan Hermawan
Year: 2025
Reaching Competent and Courageous Civil Servants to Serve: A New Dream?
AICOBPA
EAI
DOI: 10.4108/eai.1-11-2023.2355341
Abstract
Expectations for improving the quality of public services can be achieved if public sector organizations can manage employee competencies through appropriate competency development principles. The public considers that employees of public sector organizations or civil servants (Pegawai Negeri Sipil - PNS) still lack reliable competencies to complete the work assigned. This study aims to describe and analyze the internal strategies of public sector organizations in improving personnel quality to improve services through competency development carried out by several local governments in Indonesia. This study uses a survey method to obtain quantitative data and then re-analyze through a qualitative approach through in-depth interviews and participatory observations. The results showed that in its strategy to improve the quality of administrative services, local governments have developed employee competencies in several ways, including employee assessments, Training Need Analysis, and improved activity reports. This study then recommends a model of employee competencies in public services.
