The Challenges of Data Interoperability in Smart Governance Policy

This article explains the data integration and interoperability challenges in smart governance policies. The research was conducted in Tasikmalaya City, West Java, Indonesia, by measuring interoperability indicators in the implementation of smart governance. These indicators include interconnection, metadata, integration, and access management. Researchers conducted smart governance research in one city in Indonesia to explain smart governance policies, which still experience several obstacles in their implementation. However, to achieve ideal implementation, it is necessary to fulfill indicators of community participation, effective governance, and political perspectives and strategies. This research uses qualitative methods with interviews with the Communication and Information Service, Regional Development Planning Agency, and other related agencies. The research results show that the digital service development master plan still has several obstacles, for example, partnership programs are not effectively developed, sectoral ego between agencies exists, and service integration needs improvement. However, the master plan program has been carried out through intensive monitoring activities to speed up the integrated service process. A collaborative approach is also taken to improve the quality of digital-based government system implementation, especially in data interoperability.