Research Article
The Influence of Financial Technology Adoption into Borrower Satisfaction Using Trust as Mediating Variable
@INPROCEEDINGS{10.4108/eai.1-10-2020.2305516, author={Andy Firmansyah and Florentina Kurniasari and Winarno Winarno}, title={The Influence of Financial Technology Adoption into Borrower Satisfaction Using Trust as Mediating Variable}, proceedings={Proceedings of the First International Conference of Economics, Business \& Entrepreneurship, ICEBE 2020, 1st October 2020, Tangerang, Indonesia}, publisher={EAI}, proceedings_a={ICEBE}, year={2021}, month={4}, keywords={financial technology borrower satisfaction trust sme’s start up company adoption technology peer-to-peer lending}, doi={10.4108/eai.1-10-2020.2305516} }- Andy Firmansyah
Florentina Kurniasari
Winarno Winarno
Year: 2021
The Influence of Financial Technology Adoption into Borrower Satisfaction Using Trust as Mediating Variable
ICEBE
EAI
DOI: 10.4108/eai.1-10-2020.2305516
Abstract
The tremendous growth of internet user in all across the country opened a big opportunity for the financial institution to offer the financial facilities using the internet technology. The fintech companies gained popularity among this segment since they are able to offering the loan without any collateral in more simple administrative procedure and in a speedy time. But, the fintech companies also had limitation in terms of nominal loan amount that could be disbursed to the borrowers. The number of respondents who have filled out the questionnaire in this study is 103 respondents with various educational backgrounds, income, business fields, and the amount of capital loan proposed. This research analyze the effect of the adoption of financial technology on trust, the adoption of financial technology on borrower satisfaction, trust on financial inclusion, and trust. as a mediation of the relationship between the adoption of financial technology on the borrower satisfaction.