The Mediating Role of Affective Experience to The Effect of Online Retail Ethic on Repurchase Intention: Indonesian Y and Z Generation Perspective

Yuniarti Fihartini; R. Helmi; Meydia Hassan; Yevis Oesman

Proceedings of the First International Conference of Economics, Business & Entrepreneurship, ICEBE 2020, 1st October 2020, Tangerang, Indonesia

Research Article

The Mediating Role of Affective Experience to The Effect of Online Retail Ethic on Repurchase Intention: Indonesian Y and Z Generation Perspective

Download819 downloads

Cite: BibTeX Plain Text

@INPROCEEDINGS{10.4108/eai.1-10-2020.2304738,
    author={Yuniarti  Fihartini and R. Arief Helmi and Meydia  Hassan and Yevis Marty Oesman},
    title={The Mediating Role of Affective Experience to The Effect of Online Retail Ethic on Repurchase Intention: Indonesian Y and Z Generation Perspective},
    proceedings={Proceedings of the First International Conference of Economics, Business \& Entrepreneurship, ICEBE 2020, 1st October 2020, Tangerang, Indonesia},
    publisher={EAI},
    proceedings_a={ICEBE},
    year={2021},
    month={4},
    keywords={retail ethic perception affective experience repurchase intention},
    doi={10.4108/eai.1-10-2020.2304738}
}

Yuniarti Fihartini
R. Arief Helmi
Meydia Hassan
Yevis Marty Oesman
Year: 2021
The Mediating Role of Affective Experience to The Effect of Online Retail Ethic on Repurchase Intention: Indonesian Y and Z Generation Perspective
ICEBE
EAI
DOI: 10.4108/eai.1-10-2020.2304738

Yuniarti Fihartini¹^,*, R. Arief Helmi¹, Meydia Hassan¹, Yevis Marty Oesman¹

1: Padjadjaran University

*Contact email: yuniarti.fihartini@feb.unila.ac.id

Abstract

Ethical violations are more likely to occur in online transactions compared to face-to-face transactions, and have been trigging negative perception regarding online retail ethic and negative experience of customer. Those are identified as the major problems causing consumers’ hesitance toward taking decision for shopping online. This study is to investigate the effect of consumer perception of online retail ethic on repurchase intention with the affective experience as a mediation variable. An online survey conducted toward customer between 17–40 age and have experience in purchasing product online in Indonesia. The results show that consumer perception of online retail ethic effects affective experience and affective experience effects repurchase intention. Consumer perception of online retail ethic also has direct effects on repurchase intention. Thus, the affective experience partially mediates the effect of consumer perception regarding online retail ethic and repurchase intention.

Keywords: retail ethic perception affective experience repurchase intention

Published: 2021-04-19
Publisher: EAI

: http://dx.doi.org/10.4108/eai.1-10-2020.2304738