The Model of Development Therapeutic Speech in the Digital Era: A Study of “Interpretation of Al-Mishbah” for Cyber-Counseling Services

In the digital era, counseling services are required to use internet technology media or cyber-counseling. This paper is aimed to develop therapeutic speech principles in Tafsir Al-Mishbah by M. Quraish Shihab and their implementation on cyber-counseling communication skills for Indonesian culture. This study uses a hermeneutic type of qualitative method. Therapeutic speech principles in Al-Qur'an includes1) qaulan baligha, which means a good speech, concise and easy to understand. 2) qaulan ma'rufa means kind, honorable and received by values prevailing in the society. 3) qaulan sadidan, means the truth speech, right and bright. 4) qaulan kariman means noble, gentle, generous speech and respect. 5) qaulan layyinan, means soft and polite speech. 6) qaulan maysuran means is the speech that triggers positivism and positive vibes. These six principles can be applied to cyber-counseling communication skills; on attending skills, listening skills, and influencing skills. In its implementation, it must maintain a balance between verbal and non-verbal speech, between the personality qualities of the counselor and the high desire of the counselee; so that both hearts are united (congruence), which can be seen from the texts in the counseling process that show how warm their self-disclosure is.