11th EAI International Conference on Pervasive Computing Technologies for Healthcare

Research Article

Differences That Matter: In-Clinic Communication Challenges

  • @INPROCEEDINGS{10.1145/3154862.3154885,
        author={Fateme Rajabiyazdi and Charles Perin and Jo Vermeulen and Haley MacLeod and Diane Gromala and Sheelagh Carpendale},
        title={Differences That Matter: In-Clinic Communication Challenges},
        proceedings={11th EAI International Conference on Pervasive Computing Technologies for Healthcare},
        keywords={information interfaces and presentation (eg hci) miscellaneous},
  • Fateme Rajabiyazdi
    Charles Perin
    Jo Vermeulen
    Haley MacLeod
    Diane Gromala
    Sheelagh Carpendale
    Year: 2018
    Differences That Matter: In-Clinic Communication Challenges
    DOI: 10.1145/3154862.3154885
Fateme Rajabiyazdi1,*, Charles Perin2, Jo Vermeulen1, Haley MacLeod3, Diane Gromala4, Sheelagh Carpendale1
  • 1: University of Calgary
  • 2: City University London
  • 3: Indianna University
  • 4: Simon Fraser University
*Contact email: frajabiy@ucalgary.ca


We provide an integrated view of patients’ and clinicians’ perspectives on the communication challenges faced when patients present their medical issues to the clinicians. By combining the results of a literature review from both the HCI and medical literature with the results of clinician interviews explicitly about in-clinic communication issues, we are able to offer a more complete picture of these crucial in-clinic communication challenges. We discuss similarities and subtle but important differences between patients’ and clinicians’ perspectives. While patients and clinicians are often talking about the same issue, we found that they differ considerably in opinion and attitude. Drawing upon these subtle yet significant differences and ideas raised by the interviewed clinicians, we offer research suggestions for the design of future in-clinic communication tools.