An Evaluation of the Initiatives and the Progress Made on e-government Services in the EU

Alexander Sideridis; Elias Pimenidis; Loucas Protopappas; M. Koukouli

Global Security, Safety and Sustainability & e-Democracy. 7th International and 4th e-Democracy, Joint Conferences, ICGS3/e-Democracy 2011, Thessaloniki, Greece, August 24-26, 2011, Revised Selected Papers

Research Article

An Evaluation of the Initiatives and the Progress Made on e-government Services in the EU

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@INPROCEEDINGS{10.1007/978-3-642-33448-1_35,
    author={Alexander Sideridis and Elias Pimenidis and Loucas Protopappas and M. Koukouli},
    title={An Evaluation of the Initiatives and the Progress Made on e-government Services in the EU},
    proceedings={Global Security, Safety and Sustainability \& e-Democracy. 7th International and 4th e-Democracy, Joint Conferences, ICGS3/e-Democracy 2011, Thessaloniki, Greece, August 24-26, 2011, Revised Selected Papers},
    proceedings_a={ICGS3 \& E-DEMOCRACY},
    year={2012},
    month={10},
    keywords={e-government e- services e-democracy e-government indicators Public Administration},
    doi={10.1007/978-3-642-33448-1_35}
}

Alexander Sideridis
Elias Pimenidis
Loucas Protopappas
M. Koukouli
Year: 2012
An Evaluation of the Initiatives and the Progress Made on e-government Services in the EU
ICGS3 & E-DEMOCRACY
Springer
DOI: 10.1007/978-3-642-33448-1_35

Alexander Sideridis¹^,*, Elias Pimenidis¹^,*, Loucas Protopappas¹^,*, M. Koukouli¹^,*

1: Agricultural University of Athens

*Contact email: as@aua.gr, e.pimenidis@uel.ac.uk, loucas.protopappas@gmail.com, mkou@aua.gr

Abstract

The European Union (EU) member states have over the past decade been actively developing their e-government services. These services cover a whole range of Public Administration activities aiming to integrate digital interaction between government agencies, government and citizens, as well as government and businesses. This paper provides a review of the criteria used in evaluating e-government services worldwide. Emphasis is given on the progress made by EU States as well as their commitment in meeting European Commission’s requirements. Furthermore, the degree of European stakeholder’s (citizen, business and organisations) satisfaction is estimated and compared to the availability of these online services.

Keywords: e-government e- services e-democracy e-government indicators Public Administration

Published: 2012-10-08

: http://dx.doi.org/10.1007/978-3-642-33448-1_35