Global Security, Safety and Sustainability & e-Democracy. 7th International and 4th e-Democracy, Joint Conferences, ICGS3/e-Democracy 2011, Thessaloniki, Greece, August 24-26, 2011, Revised Selected Papers

Research Article

Untangling Public Service Usage for Agribusinesses with Dialogic E-government

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  • @INPROCEEDINGS{10.1007/978-3-642-33448-1_17,
        author={Sotiris Karetsos and Maria Ntaliani and Constantina Costopoulou and Alexander Sideridis},
        title={Untangling Public Service Usage for Agribusinesses with Dialogic E-government},
        proceedings={Global Security, Safety and Sustainability \& e-Democracy. 7th International and 4th e-Democracy, Joint Conferences, ICGS3/e-Democracy 2011, Thessaloniki, Greece, August 24-26, 2011, Revised Selected Papers},
        proceedings_a={ICGS3 \& E-DEMOCRACY},
        year={2012},
        month={10},
        keywords={Electronic government portal technology agribusinesses},
        doi={10.1007/978-3-642-33448-1_17}
    }
    
  • Sotiris Karetsos
    Maria Ntaliani
    Constantina Costopoulou
    Alexander Sideridis
    Year: 2012
    Untangling Public Service Usage for Agribusinesses with Dialogic E-government
    ICGS3 & E-DEMOCRACY
    Springer
    DOI: 10.1007/978-3-642-33448-1_17
Sotiris Karetsos1,*, Maria Ntaliani1,*, Constantina Costopoulou1,*, Alexander Sideridis1,*
  • 1: Agricultural University of Athens
*Contact email: karetsos@aua.gr, ntaliani@aua.gr, tina@aua.gr, as@aua.gr

Abstract

E-government has raised many expectations to public administration employees, businesses and citizens, regarding the simplification of their transactions. Nonetheless, in practice the provision of electronic services is followed by much complexity in the way they are used. A common phenomenon is the confusion of businesses on various issues connected with public service use, such as which public service to use to cover their needs, whether they are eligible to do so, and which agency they should address to. Therefore, the paper tries to address such issues by presenting a dialogic information service for helping agribusinesses’ employees to find easily appropriate public services for their business needs and using them without having to search relevant legislation or various public agency Web sites. The proposed service comprises a new extension of the pilot system Agroportal, and has been based on the methods and tools of a European project.