Research Article
A Process for Solving Ill-Structured Problem Supported by Ontology and Software Tools
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@INPROCEEDINGS{10.1007/978-3-642-32304-1_18, author={Adriana Silva Jacinto and Jos\^{e} Oliveira}, title={A Process for Solving Ill-Structured Problem Supported by Ontology and Software Tools}, proceedings={IT Revolutions. Third International ICST Conference, C\^{o}rdoba, Spain, March 23-25, 2011, Revised Selected Papers}, proceedings_a={IT REVOLUTIONS}, year={2012}, month={10}, keywords={Ontology software tools collaborative work ill -- structured problems}, doi={10.1007/978-3-642-32304-1_18} }- Adriana Silva Jacinto
José Oliveira
Year: 2012
A Process for Solving Ill-Structured Problem Supported by Ontology and Software Tools
IT REVOLUTIONS
Springer
DOI: 10.1007/978-3-642-32304-1_18
Abstract
Problem solving requires a lot of work for selecting and organizing resources and information, as well as defining the best solution approaches. In the case of ill-structured problems (ISP), due to the possibility of several potential solutions, the task becomes harder. Group work can better support this task but requires cognitive tools in order to allow the registration and the recovery of data about the problem and the exchange of ideas. This paper presents a process to support solving ISP, using ontology and software tools in order to facilitate the group work. Preliminary experiments indicate the feasibility of the process.
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