Research Article
Communicating with Public Health Organizations: An Inventory of Capacities in the European Countries
@INPROCEEDINGS{10.1007/978-3-642-11745-9_5, author={Daniel Catalan Matamoros and Alexandru Mihai and Skaidra Kurapkiene and Wadih Felfly}, title={Communicating with Public Health Organizations: An Inventory of Capacities in the European Countries}, proceedings={Electronic Healthcare. Second International ICST Conference, eHealth 2009, Istanbul, Turkey, September 23-15, 2009, Revised Selected Papers}, proceedings_a={E-HEALTH}, year={2012}, month={5}, keywords={Information architecture Public Health communication}, doi={10.1007/978-3-642-11745-9_5} }- Daniel Catalan Matamoros
Alexandru Mihai
Skaidra Kurapkiene
Wadih Felfly
Year: 2012
Communicating with Public Health Organizations: An Inventory of Capacities in the European Countries
E-HEALTH
Springer
DOI: 10.1007/978-3-642-11745-9_5
Abstract
The European Centre of Disease Prevention and Control (ECDC) is an EU agency established in 2005 with the mission to identify, assess and communicate current and emerging threats to human health posed by infection diseases. In order to keep high quality relations with our stakeholders, it was identified the crucial need of creating a database with relevant, updated and reliable information about the contacts and organizations in the Member States. The ECDC Contacts and Organizations Database (ECO DB) aims to avoid duplications, overlapping and to increase the quality in the communication with the ECDC’s stakeholders. Microsoft CRM is the IT platform used to create the ECO DB. CRM provides a competitive set of functionalities which make this IT tool an excellent solution for contacts management which facilitates and improves the communication between the Member States and the ECDC.