Communicating with Public Health Organizations: Technical Solution

Alexandru Mihai; Daniel Catalan; Skaidra Kurapkiene; Wadih Felfly

Electronic Healthcare. Second International ICST Conference, eHealth 2009, Istanbul, Turkey, September 23-15, 2009, Revised Selected Papers

Research Article

Communicating with Public Health Organizations: Technical Solution

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@INPROCEEDINGS{10.1007/978-3-642-11745-9_32,
    author={Alexandru Mihai and Daniel Catalan and Skaidra Kurapkiene and Wadih Felfly},
    title={Communicating with Public Health Organizations: Technical Solution},
    proceedings={Electronic Healthcare. Second International ICST Conference, eHealth 2009, Istanbul, Turkey, September 23-15, 2009, Revised Selected Papers},
    proceedings_a={E-HEALTH},
    year={2012},
    month={5},
    keywords={CRM information management public health},
    doi={10.1007/978-3-642-11745-9_32}
}

Alexandru Mihai
Daniel Catalan
Skaidra Kurapkiene
Wadih Felfly
Year: 2012
Communicating with Public Health Organizations: Technical Solution
E-HEALTH
Springer
DOI: 10.1007/978-3-642-11745-9_32

Alexandru Mihai¹^,*, Daniel Catalan¹^,*, Skaidra Kurapkiene¹^,*, Wadih Felfly¹^,*

1: European Centre for Disease Prevention and Control, Director’s Cabinet

*Contact email: alexandru.mihai@ecdc.europa.eu, daniel.catalan@ecdc.europa.eu, skaidra.kurapkiene@ecdc.europa.eu, wadih.felfly@ecdc.europa.eu

Abstract

By working with experts throughout Europe, ECDC pools Europe’s health knowledge, so as to develop authoritative scientific opinions about the risks posed by current and emerging infectious diseases. Difficulties rose in the management of competent bodies’ lists and the information was duplicated several times across the organization. ECDC started implementing a CRM system to organize the information in a structured data model, track the history of communication, provide contact information to application in house and support the nomination process and the user identity management for these applications.

Keywords: CRM information management public health

Published: 2012-05-28

: http://dx.doi.org/10.1007/978-3-642-11745-9_32