Research Article
Collaboration through ICT between Healthcare Professionals: The Social Requirements of Health 2.0 Applications
@INPROCEEDINGS{10.1007/978-3-642-11745-9_26, author={Pieter Duysburgh and An Jacobs}, title={Collaboration through ICT between Healthcare Professionals: The Social Requirements of Health 2.0 Applications}, proceedings={Electronic Healthcare. Second International ICST Conference, eHealth 2009, Istanbul, Turkey, September 23-15, 2009, Revised Selected Papers}, proceedings_a={E-HEALTH}, year={2012}, month={5}, keywords={CSCW healthcare social requirements health 2.0}, doi={10.1007/978-3-642-11745-9_26} }- Pieter Duysburgh
An Jacobs
Year: 2012
Collaboration through ICT between Healthcare Professionals: The Social Requirements of Health 2.0 Applications
E-HEALTH
Springer
DOI: 10.1007/978-3-642-11745-9_26
Abstract
Social requirements are defined as the users’ needs related to the use of an application in interaction with others. This paper aims to formulate social requirements of health 2.0 applications for professional healthcare workers. Collaboration is seen as the central characteristic of these applications. To detect the social requirements, we first identified four features that determine how healthcare professionals collaborate: (1) the professional status of healthcare professionals; (2) patient centeredness; (3) ambiguity in medicine and (4) complex organisation of healthcare. Based on these characteristics and findings of Computer-Supported Cooperative Work (CSCW) research in healthcare, we were able to formulate three social requirements for health 2.0 applications: (1) supported autonomy; (2) rationale in context; and (3) fluid collaboration. These requirements will serve as input for health 2.0 scenarios.