Electronic Healthcare. Second International ICST Conference, eHealth 2009, Istanbul, Turkey, September 23-15, 2009, Revised Selected Papers

Research Article

Collaboration through ICT between Healthcare Professionals: The Social Requirements of Health 2.0 Applications

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  • @INPROCEEDINGS{10.1007/978-3-642-11745-9_26,
        author={Pieter Duysburgh and An Jacobs},
        title={Collaboration through ICT between Healthcare Professionals: The Social Requirements of Health 2.0 Applications},
        proceedings={Electronic Healthcare. Second International ICST Conference, eHealth 2009, Istanbul, Turkey, September 23-15, 2009, Revised Selected Papers},
        proceedings_a={E-HEALTH},
        year={2012},
        month={5},
        keywords={CSCW healthcare social requirements health 2.0},
        doi={10.1007/978-3-642-11745-9_26}
    }
    
  • Pieter Duysburgh
    An Jacobs
    Year: 2012
    Collaboration through ICT between Healthcare Professionals: The Social Requirements of Health 2.0 Applications
    E-HEALTH
    Springer
    DOI: 10.1007/978-3-642-11745-9_26
Pieter Duysburgh1,*, An Jacobs1,*
  • 1: IBBT – SMIT / VUB
*Contact email: Pieter.Duysburgh@vub.ac.be, An.Jacobs@vub.ac.be

Abstract

Social requirements are defined as the users’ needs related to the use of an application in interaction with others. This paper aims to formulate social requirements of health 2.0 applications for professional healthcare workers. Collaboration is seen as the central characteristic of these applications. To detect the social requirements, we first identified four features that determine how healthcare professionals collaborate: (1) the professional status of healthcare professionals; (2) patient centeredness; (3) ambiguity in medicine and (4) complex organisation of healthcare. Based on these characteristics and findings of Computer-Supported Cooperative Work (CSCW) research in healthcare, we were able to formulate three social requirements for health 2.0 applications: (1) supported autonomy; (2) rationale in context; and (3) fluid collaboration. These requirements will serve as input for health 2.0 scenarios.