Research Article
Evaluation of Knowledge Development in a Healthcare Setting
@INPROCEEDINGS{10.1007/978-3-642-11745-9_18, author={Scott Schaffer}, title={Evaluation of Knowledge Development in a Healthcare Setting}, proceedings={Electronic Healthcare. Second International ICST Conference, eHealth 2009, Istanbul, Turkey, September 23-15, 2009, Revised Selected Papers}, proceedings_a={E-HEALTH}, year={2012}, month={5}, keywords={Knowledge transfer Microsystems Knowledge Systems Evaluation}, doi={10.1007/978-3-642-11745-9_18} }- Scott Schaffer
Year: 2012
Evaluation of Knowledge Development in a Healthcare Setting
E-HEALTH
Springer
DOI: 10.1007/978-3-642-11745-9_18
Abstract
Healthcare organizations worldwide have recently increased efforts to improve performance, quality, and knowledge transfer using information and communication technologies. Evaluation of the effectiveness and quality of such efforts is challenging. A macro and micro-level system evaluation conducted with a 14000 member US hospital administrative services organization examined the appropriateness of a blended face-to-face and technology-enabled performance improvement and knowledge development system. Furthermore, a successful team or microsystem in a high performing hospital was studied in-depth. Several types of data methods including interview, observation, and questionnaire were used to address evaluation questions within a knowledge development framework created for the study. Results of this preliminary study focus on how this organization attempted to organize clinical improvement efforts around quality and performance improvement processes supported by networked technologies.