Digital Business. First Iternational ICST Conference, DigiBiz 2009, London, UK, June 17-19, 2009, Revised Selected Papers

Research Article

Business Impact of Online Institutional Recommendation

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  • @INPROCEEDINGS{10.1007/978-3-642-11532-5_6,
        author={Mihaela Ion and Regis Saint-Paul},
        title={Business Impact of Online Institutional Recommendation},
        proceedings={Digital Business. First Iternational ICST Conference, DigiBiz 2009, London, UK, June 17-19, 2009, Revised Selected Papers},
        proceedings_a={DIGIBIZ},
        year={2012},
        month={5},
        keywords={Institutional trust rating agency rating business models},
        doi={10.1007/978-3-642-11532-5_6}
    }
    
  • Mihaela Ion
    Regis Saint-Paul
    Year: 2012
    Business Impact of Online Institutional Recommendation
    DIGIBIZ
    Springer
    DOI: 10.1007/978-3-642-11532-5_6
Mihaela Ion1,*, Regis Saint-Paul1,*
  • 1: CREATE-NET International Research Center
*Contact email: Mihaela.Ion@CREATE-NET.org, Regis.Saint-Paul@CREATE-NET.org

Abstract

Institutional recommendation is an important factor for building trust in business or social interactions. Institutional ratings are issued by trusted authorities such as public bodies or reference publications. They assess people’s expertise, the quality of products or services or the economic health of companies among other. Institutional ratings are characterized by objective and repeatable evaluations, based on well defined criteria and issued by institutions that build their own reputation on the quality of their assessment. However, on the Internet today, they lack adequate support that would encourage their usage and allow them to play a role as significant as they already have in off-line relationships. This article presents the potential of transposing existing institutional recommendation mechanisms on the Internet and describes new business models and scenarios that could be enabled.