Research Article

IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks

• @INPROCEEDINGS{10.1007/978-3-642-03354-4_59,
      author={Claudio Bartolini},
      title={IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks},
      proceedings={Collaborative Computing: Networking, Applications and Worksharing. 4th International Conference, CollaborateCom 2008, Orlando, FL, USA, November 13-16, 2008, Revised Selected Papers},
      proceedings_a={COLLABORATECOM},
      year={2012},
      month={5},
      keywords={IT service management IT infrastructure library incident management social networks visualization},
      doi={10.1007/978-3-642-03354-4_59}
  }
  

• Claudio Bartolini
  Year: 2012
  IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks
  COLLABORATECOM
  Springer
  DOI: 10.1007/978-3-642-03354-4_59